TrackAI Privacy Policy
Effective date: 12 April 2025
This Privacy Policy explains how TrackAI (hereinafter referred to as "TrackAI", "we", "us", "our") collects, uses, shares, and protects your personal information when you use our services. We comply with the General Data Protection Regulation (GDPR), the Law of Ukraine "On Personal Data Protection", and other applicable legal requirements.
1. Scope of this Policy
This Privacy Policy applies to all personal data we collect through:
the TrackAI mobile application;
the TrackAI website.
Together, these are referred to as the "Services".
2. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you appropriately (for example, via in-app notifications or by email). We encourage you to review this Policy regularly.
3. Information we collect
3.1 Information you provide directly:
Data entered when using the Services;
Photos or files you upload;
Information about your preferences, habits, comments;
Requests to customer support, participation in surveys.
3.2 Information we collect automatically:
IP address, device type, browser;
Approximate location data;
Cookies and other tracking technologies;
Usage data: pages viewed, clicks, session duration, etc.
3.3 Information from third-party sources:
Data from integrated platforms (Google, Apple, social networks).
4. How we use your information
To provide access to Service features;
To process and manage user accounts;
To provide customer support and send messages;
To personalise content and marketing messages;
For analytics and to improve the Services;
To comply with legal obligations;
To protect the rights of TrackAI and our users.
5. Who we share your data with
Service providers (hosting, analytics, technical support, payment systems).
6. Your rights
You have the right to:
Access your personal data;
Request correction or deletion of your data;
Restrict or object to processing;
Receive a copy of your data (data portability);
Withdraw your consent at any time.
To exercise your rights, contact us at contact@trackai.app
7. Data security
We apply technical and organisational measures to protect your information. However, no system can be completely secure, and we cannot guarantee 100% protection.
8. Data retention
We retain your data for as long as necessary to fulfil the purposes described in this Policy or as required by applicable law.
9. International data transfers
Your personal data may be transferred to countries outside the European Economic Area, including Ukraine and the USA. In such cases, we ensure appropriate safeguards in line with GDPR, including the use of Standard Contractual Clauses.
10. Children
The TrackAI Services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children without parental or guardian consent.
11. External links
Our Services may contain links to other websites or resources. We are not responsible for the privacy practices of third-party websites or services.
12. Contact information
Data Controller: TrackAI
Email: contact@trackai.app